Acceptability of and satisfaction with social care among South Asian groups: a case study of Hampshire

Introduction

People from Black and minority ethnic (BME) groups have reported lower levels of satisfaction with social care services when compared with White people.

This research was conducted in Hampshire. Hampshire represented an opportunity to carry out research in both affluent and deprived areas, rural and urban areas, and in a part of England which has a sizeable population of South Asian people (1.35%). The study aimed to meet with people from South Asian groups and conduct in-depth interviews to explore their attitudes toward social care services. A White British comparison group was also interviewed to see how similar or different their attitudes are to the South Asian participants. Staff members who work in social care services were also interviewed to ascertain what they see as the reasons for the low levels of satisfaction.

The results of this study help to gain greater understanding as to why South Asian groups report lower satisfaction with social care services.