Connecting People

Loneliness and social isolation are widely recognised as significant problems for people with mental health problems. Community mental health teams (CMHTs) provide community support for people with severe and enduring mental health problems, though few evaluations of practice in CMHTs which improve service users’ social connections have been conducted.

Connecting People is strengths-based social care practice which assists people to engage more with their communities and enhance their social connections with others. The programme can improve individuals’ access to social capital (the resourcefulness of someone’s social network).

The Connecting People pilot study (2011–2014), funded by NIHR SSCR, found that when Connecting People was fully integrated into health and social care teams, service users enhanced their connections to family, friends and members of the local community. However, local authority and NHS teams found it difficult to implement Connecting People fully. 

See the pilot study outline and findings report. 

• Aims

  This follow-on study aimed to investigate if Connecting People could be implemented with high fidelity in community mental health teams (CMHTs) and improve outcomes for mental health service users.

• Methods

  The study used implementation and comparison CMHTs teams in five mental health NHS Trusts to evaluate the implementation of Connecting People by practitioners using a pack of high-quality implementation materials – including practice guidance, training manual, service user’s guide and implementation manual – co-produced by mental health service users and researchers.

  Service users (n=159) were recruited and interviewed at the beginning of the study (n=151) and six-months later (n=127) using structured questions.

  They were also asked about their experience of being supported to develop their social connections at the follow-up interview.

  Practitioners were asked about their experiences in focus groups within the teams taking part in the study.

• Findings

  Findings report

  • The implementation of Connecting People did not fully occur and no differences in service user outcomes or costs were found.
  • Practitioners noted their high caseloads, understaffing and having to prioritise work with people in crisis often meant that there was not capacity to support service users with their social connections.
  • Community mental health teams (CMHTs) did not sufficiently engage with the local communities of service users to implement Connecting People.
  • Only a minority of service users said that they had had the implementation materials explained to them, indicating that practitioners did not fully engage with them.
  • Many participants in both the control and implementation groups reported improvements in their wellbeing over the course of the study from their increased social connections and/or awareness of local opportunities.

• Resources and publications

  Project website

  Leaflet

  Implementation manual

  Training manual

  Practice guide

  Publications

  • M Webber, K Ngamaba, N Moran, V Pinfold, J R Boehnke, M Knapp, C Henderson, A Rehill, D Morris, The Implementation of Connecting People in Community Mental Health Teams in England: A Quasi-Experimental Study, The British Journal of Social Work, Volume 51, Issue 3, April 2021, Pages 1080–1100, https://doi.org/10.1093/bjsw/bcaa159
  • Webber, M., Morris, D., Howarth, S., Fendt-Newlin, M., Treacy, S., & McCrone, P. (2018). Effect of the Connecting People Intervention on Social Capital: A Pilot Study. Research on Social Work Practice, 29(5), 483-494. https://doi.org/10.1177/1049731517753685 (Original work published 2019)

  • Moran, N., Webber, M., Dosanjh Kaur, H., Morris, D., Ngamaba, K., Nunn, V., Thomas, E. & Thompson, K.
    (2020) ‘Co-producing practice research – The Connecting People Implementation Study’ in Joubert, L. & Webber, M. The Routledge Handbook of Social Work Practice Research, Abingdon, Routledge, 353–36.

  • National Collaborating Centre for Mental Health (2019) The Community Mental Health Framework for Adults and Older Adults, NHS England and NHS Improvement and the National Collaborating Central for Mental Health, London.

  • Webber M, Reidy H, Ansari D, Stevens M, Morris D (2016) Developing and modelling complex social interventions: introducing the Connecting People intervention, Research on Social Work Practice, 26, 1, 14–19. https://doi.org/10.1177/1049731515578687

  • Webber M, Reidy H, Ansari D, Stevens M, Morris D (2015) Enhancing social networks: a qualitative study of health and social care practice in UK mental health services, Health and Social Care in the Community, 23, 2, 180–189.  https://doi.org/10.1111/hsc.12135